Short stories from what I've seen.
My first real software for JPPL was an HR system built inside a Google Sheet.
Every month it sent each employee an SMS with a link to their payslip. Yes, a spreadsheet could do that. I built it with Google Apps Script and a lot of Stack Overflow.
It was not pretty. But it worked, and our people got their payslips on their phones.
5S: sort, set in order, shine, standardise, sustain.
It sounds like a poster on a factory wall. It is actually the key to a healthy and happy factory. When every tool has its place, people stop searching and start working.
Always give your time to building processes, not just products.
A good product made once can be luck. A good process makes it good every day, on every shift, whoever is running the machine.
Vishwajeet, "Mama" to everyone on our shop floor, once told me: "If you love what you do, you never get tired."
Of all the management advice I have heard, his is the line I remember.
A blade worth one rupee can decide the fate of a whole lot of goods.
When it is sharp, nobody notices it. When it goes blunt, the cut goes rough, and a good product becomes a rejected one.
In a factory, the cheapest part is often the one that matters most.
By 2018 the signals were clear. Europe was pushing hard on plastic, and India was starting to follow. Reading signals early is most of the job.
Read the story →"Chalta hai" works for many things in India. Business is not one of them.
If you want customers who stay with you for years, there is only one acceptable number: zero defects. One bad roll in a carton is a small percentage of your order. For the customer, it is 100% of their problem.
In class seven I said one English word wrong, and it became my name for a year. The fear never fully left. Neither did the determination.
Read the story →Our first export order went to Bangladesh: double-sided cloth tape.
It gave me back something I had been losing: the belief that I could actually do this.
It is a long story. One day I will tell it properly.
In college I ran a web company from my hostel room. It had a grand name and no clients. It taught me more than any class.
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